Welcome to MeadowGentleHidden's Privacy Policy. We operate the website at meadowgentlehidden.xyz and provide pizza and related services to customers in London, United Kingdom. This policy explains how we collect, use, disclose and safeguard your information when you visit our site or use our services. Last updated: 2025-10-13.
1. Information we collect
We may collect personal data that you provide directly to us, such as your name, contact details, delivery address, payment information and any notes you add for a special order. We also collect information automatically when you use our site, including device data (IP address, browser type, and operating system), order history, and analytics data. If you contact us, we may keep a record of that correspondence.
2. How we use your information
We use your data to process orders, communicate about orders, personalize your experience on our site, and improve our menu, pricing and promotions. We may also use data to prevent fraud, support customer service, and comply with applicable laws. In addition, we may use your information to send you updates about MeadowGentleHidden meals, events or loyalty programs, subject to your consent where required.
3. Legal bases for processing (where applicable)
Our processing is based on your consent for certain activities (such as marketing communications), performance of a contract for fulfilling orders, compliance with legal obligations, and our legitimate interests in providing excellent service, maintaining security and improving our offerings.
4. Sharing your information
We may share your information with trusted service providers who help us operate the site, deliver orders, process payments, and support marketing efforts, all under strict confidentiality. We may also disclose information to comply with legal obligations or in response to lawful requests by authorities. We do not sell your personal data to third parties for profit.
5. Cookies and tracking technologies
We use cookies and similar technologies to enhance your experience, analyze site usage, and help with marketing. You can adjust your browser settings to decline cookies, but this may affect the functionality of certain features on our site. We do not use data for purposes unrelated to the operation of the business or your permissions.
6. Your rights
You have rights regarding your personal data, including access, correction, deletion, restriction of processing and objection to certain uses. You may request a copy of your data or request its deletion, subject to our legal obligations and any applicable retention periods. To exercise these rights, please contact us using the details below.
7. Data retention
We retain your personal data for as long as necessary to provide services, respond to inquiries, fulfill orders, and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it. Some information may be retained for audit or security reasons as required by United Kingdom law.
8. Security
We implement reasonable security measures to protect your data from loss, misuse and unauthorized access. However, no online system is completely secure, and you should take steps to protect your own information, such as keeping your account credentials confidential and logging out after use.
9. International transfers
Your information may be transferred to and stored in locations outside your country, including to our servers, service providers, or partners. We take steps to ensure appropriate safeguards for international transfers in compliance with applicable data protection laws.
10. Children
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us so we can take steps to remove that information.
11. Do Not Track / Online tracking
We do not respond to Do Not Track signals or similar mechanisms across all sites, but most browsers offer you controls to limit tracking, such as opt-out of cookies or analytics. If we change our practices, we will provide an updated policy and choices.
12. Third-party links
Our site may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any site you visit.
13. Changes to this policy
We may update this privacy policy from time to time. When changes occur, we will revise the “Last updated” date and, if required by law, provide notification. We recommend reviewing this policy periodically to stay informed about how we protect your information.
14. How to contact us
If you have questions or concerns about our privacy practices, you may contact MeadowGentleHidden at +44 20 7946 0123 or visit our site at meadowgentlehidden.xyz. Our physical location is in London, Pizza Lane, Soho, W1A 1AA, United Kingdom. We reserve the right to respond in the language most convenient for you. If you prefer a written response, please specify your request when you reach out.