Terms & Conditions
Welcome to MeadowGentleHidden (meadowgentlehidden.xyz). By accessing and using our website and ordering food from us, you agree to be bound by these Terms & Conditions as well as our Privacy Policy. If you do not agree, please do not use the site or place an order.
1. Use of the Site
The site is provided for personal, non-commercial use. You must be at least 18 years old to place orders. You agree not to reproduce, duplicate, or exploit any part of the site for commercial purposes. All content, including menus, images, and descriptions, remains the property of MeadowGentleHidden and may not be used without written consent.
2. Ordering and Availability
All orders are subject to availability and confirmation. We reserve the right to limit quantities or refuse any order at our discretion. Prices shown are in £ and include applicable taxes where required by law. The estimated delivery time is provided for guidance only and may vary due to weather, traffic, or other independent factors.
3. Delivery and Pickup
Delivery and pickup options are available to addresses within our service area. Delivery fees, minimum order amounts, and delivery times are posted on the site and may change. Please ensure your delivery details are accurate, as we rely on them to fulfill orders. If you are unavailable at the time of delivery, a re-delivery attempt may be charged and you may forfeit the order.
4. Payments
All payments are processed through secure systems. You agree to pay for all ordered items and any applicable charges, including taxes and delivery fees, using the offered payment methods. We may cancel or suspend an order if payment is not completed or if fraudulent activity is suspected.
5. Refunds and Cancellations
Orders may be canceled before preparation begins. Cancellations after preparation has started may be non-refundable. Any refunds will be issued to the original payment method within a reasonable time frame. Special promotions and loyalty discounts are subject to terms stated at the time of purchase.
6. Quality, Allergies, and Special Requests
We strive to provide accurate descriptions of our dishes. Please inform us of any allergies or dietary restrictions before placing an order. We will make reasonable efforts to accommodate requests, but cannot guarantee cross-contamination-free preparation areas. Substitutions may be required based on available ingredients.
7. Intellectual Property
All content on the site, including menu items, branding, logos, and images, is the intellectual property of MeadowGentleHidden or its licensors. You may not reuse or reproduce any content without express written permission. Customer reviews and feedback submitted to the site may be displayed publicly on the platform.
8. Limitation of Liability
To the extent permitted by law, MeadowGentleHidden is not liable for indirect, incidental, or consequential damages arising from the use of or inability to use the site or services, including any errors in ordering, delays, or interruptions. Our total liability to you for any direct damages will not exceed the amount paid by you for the relevant order.
9. Privacy and Cookies
Our Privacy Policy explains how we collect, use, and protect your information. By using the site, you consent to the processing of your data as described therein. We may use cookies and similar technologies to enhance your experience, analyze site usage, and personalize content. You can manage cookies through your browser settings as allowed by law.
10. Governing Law and Disputes
These Terms are governed by the laws of United Kingdom, London, W1A 1AA without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved in the competent courts of London or by alternative dispute resolution as offered on the site. If any provision is held invalid, the remaining provisions shall continue in full force.
11. Changes to Terms
We may update these Terms from time to time. The latest version will be posted on the site with an updated effective date. Your continued use of the site after such changes constitutes acceptance.
12. Contact Information
If you have questions about these Terms, please contact MeadowGentleHidden at +44 20 7946 0123 or visit meadowgentlehidden.xyz. You can also write to us at Pizza Lane, Soho, London, W1A 1AA, United Kingdom.
Last updated: 2025-10-01